Terms & Conditions

1. Your Contract - Please Read This Carefully Before You Book

The following conditions should be read carefully as they will bind you. All travel arrangements made on your behalf are made by Carlton Luxury Holidays - under Carlton Leisure UK ltd (“the Company”, or “Us” or “We”) registered in England & Wales with Co. No. 2697756 and business office at 362-368 Rayners Lane, Pinner, Middlesex HA5 5EE, and are made pursuant to these conditions. The Company acts as an agent to licensees of the Civil Aviation Authority under the terms of the Air Travel Organiser’s License ("ATOL") number 4568, and is thereby bonded with major insurance companies to protect your interests.

1.1 No contract will come into existence between us until (you acknowledge) the acceptance by us of a non-refundable deposit of a minimum of £250 per person (subject to change) and abided by the fare rules as per the booking. The reservations are accepted/confirmed when a credit/debit card has been debited with the deposit to, or full payment of, the reservation in cleared funds (as per the agreement). Please note that deposits are non-refundable and non-transferable.

1.2 For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received full payment in cleared funds.

1.3 All services offered are subject to availability.

1.4 Prices quoted are based on ground and transportation costs prevailing at the date of booking. The Company reserves the right to change prices at any time prior to the booking being confirmed. The Company cannot accept responsibility for verbal price quote or descriptions. We reserve the right to refuse, at our sole discretion, any booking.

1.5 When you make a booking, you confirm that you have the authority to accept, and do accept, these conditions for yourself and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.

1.6 It is your responsibility to ensure that any information which you give us is accurate, and that information which is given to you by us or by any of our suppliers is passed on to all members of your party.

2. Payments

You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY, i.e. before you receive our confirmation invoice. If this applies, you will be advised of this when the booking is made. It is very important that you pay balances when due, as failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra booking charge applies this will have been advised at the time of booking. Until full payment has been received, the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers.

2.1 Payments can be made by all major debit and credit cards as detailed on the Website with no additional surcharge.

2.2 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed, and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with Data Protection Acts.

3 Booking confirmation and travel documents

The traveller is responsible for the following:

3.1 Reading and approving the terms and conditions of travel prior to purchase.

3.2 Checking before making the purchase that the spelling of the name of the traveller matches exactly the spelling in their passport.

3.3 Contacting Carlton Luxury Holidays immediately if you do not receive a confirmation by e-mail within a few minutes of booking. As soon as you receive this confirmation by e-mail, you must check that the details are correct. Please notify Carlton Leisure immediately if anything is unclear.

3.4 Checking regularly your e-mail address that you gave us, as all correspondence from us is sent by e-mail.

3.5 Checking visa regulations, travel documents, and documents for the final destination and for any intermediate stops. This is done through the respective country's embassy or high commission, and the airlines that execute the journey.

3.6 Checking what vaccinations you will need before you travel.

3.7 Checking passport rules and how long your passport will be valid for. Some countries require your passport to be valid for at least six months after you return home.

3.8 Checking current check-in times for the entire trip. We recommend that you check in at the airport at least 2 hours before departure for domestic flights, or 3 hours for international flights.

4. Special Requests & Medical Problems

If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before the booking, giving full details. If we feel unable to properly accommodate your particular needs, we reserve the right to decline/cancel your booking.

You can add your frequent flyer number at the time of booking. We register the details in the booking, but accept no responsibility for points or bonuses with the applicable airline. Not all flight are eligible to points or bonuses, and such information is always to be requested from the airline.

5. Booking Conditions for Package Holidays

5.1 The Contract

Bookings are made with the Company subject to these booking conditions. No person may alter these conditions on the Company's behalf.

5.2 Your Financial Protection

We are a fully bonded member of ATOL under license number 4568 issued by the Civil Aviation Authority. When you buy an ATOL protected flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

5.3 Acceptance of Booking

We reserve the right to increase or decrease brochure listed prices, and to change any information in our brochures or on our website before a booking is made. On acceptance of the deposit and the satisfactorily completed booking form, the Company will issue a confirmation invoice and at this stage the contract between us comes into existence. Payment of the balance due must be made not less than 12 weeks prior to departure. If the balance is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. If the booking is made within eight weeks of departure, full payment must be sent at the time of booking.

5.4 Your Holiday Price

The price of your holiday is based on known costs of and exchange rates at the time of booking. The price of your travel arrangements is subject to surcharges and increases in transportation costs, scheduled airfares and any other airline surcharges that are part of the contract between airlines and Carlton Luxury Holidays. It is also subject to any Government action such as increase in VAT, or any other Government imposed increase and currency changes in relation to an adverse currency exchange variation. Certain cities impose a city tax and this should be paid direct to the hotel. This will not be included in the total price .It is the responsibility of the traveller to check this information.

5.5 Alterations by Us

It is unlikely that we will have to make any changes to your travel arrangements but we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines and hotels, over whom we have no direct control. Most of these changes are minor and we will advise you or your travel agent as soon as we are able. If we make a major change we will also endeavour to advise you or your travel agent as soon as reasonably possible. A major change includes a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, a change of UK departure airport (other than London airports), or a significant change of resort area. We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. Hotels described as First Class or Luxury are deemed so by us and not necessarily by any official grading. The assessment is based on our knowledge of the establishment, our general opinion and the standard of what is available locally. The terms used, i.e. deluxe, luxury suites, etc., are the same as those by the hotel in question. The Company does not own, manage or control the accommodation that it uses. Sometimes it is possible that the accommodation reserved is not available. In this event the Company and/or its agent will endeavour to provide accommodation of equal standard.

5.6 Cancellation by the Client

You, or any member of your party, may cancel your travel arrangements at any time. Since we incur costs in cancelling your travel arrangements, you will have subject to the below cancellation charges as follows:

Period before departure in which you notify us	Cancellation charge
Outside of 80 days from travel	Deposit only
79- 57 days from travel	50% of holiday cost
56-43 days from travel	75% of holiday cost
Inside 42 days of travel	100% of holiday cost

Note: In certain circumstances you may have been asked to pay the balance earlier, due to our commitment to suppliers. Once this early payment has been made it becomes non-refundable, overriding our standard cancellation policy.

6. Insurance

It is strongly recommended that you have adequate travel insurance for the holiday. You may take the holiday insurance offered by us, or arrange it independently. The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses (including air ambulance), personal accident, delay loss or damage to your personal effects. When arranging insurance from a source other than offered by us, you must provide us with written details of the policy and sign an indemnity form on behalf of yourself and all members of your party absolving us and our overseas agents /representatives, of any liability for any costs that may arise which otherwise would have been met by the insurance claim.

7. Data Protection Policy

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.

8. Complaints and Dispute

In spite of detailed planning, it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier and our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing, within seven days of your return. If you do not raise the matter during your trip, this will affect any later claim you may make.

9. Disabled Passengers

Regretfully, we must point out that some travel destinations are not suitable for the disabled. If you are disabled we suggest you check that the destination you are travelling to will be suitable for your needs.

10. Law

10.1 These booking terms and conditions are governed by and shall be construed in accordance with English law. Additionally, your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.

10.2 The official text of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (S.I. 1017), and of the Package Travel, Package Holidays and Package Tours Regulations 1992 (S.I. 3288), both as amended, can be found on www.legislation.gov.uk.

11. Contest

11.1 Eligibility

The contest is open to individuals who are at least 18 years old at the time of entry. Employees, officers, and directors of the contest organizer, its affiliates, subsidiaries, advertising, and promotion agencies, and their immediate family members are not eligible to participate.

11.2 How to Enter

Follow the instructions provided on the contest page [insert link or detailed instructions]. Entries that are incomplete or do not adhere to the rules or specifications may be disqualified at the sole discretion of the contest organizer.

11.3 Winner Selection and Notification

The winner(s) will be selected by a random drawing under the supervision of the contest organizer. The winner(s) will be notified via email and/or phone within 7 days following the winner selection. The contest organizer shall have no liability for a winner's failure to receive notices due to spam, junk e-mail, or other security settings or for a winner’s provision of incorrect or otherwise non-functioning contact information.

11.4 Exclusions: The prize does not include:

Taxes: All federal, state, and local taxes, fees, and surcharges on the prize are the sole responsibility of the winner.

Domestic Transfers: Transportation to and from the winner's residence to the departure airport, and from the arrival airport to the accommodation, is not included.

Personal Expenses: Any other expenses not specifically listed as part of the prize package, including but not limited to meals, ground transportation, gratuities, and incidentals, are the sole responsibility of the winner.

11.5 Prize Acceptance

The prize must be accepted as awarded and is non-transferable, non-refundable, and non-redeemable for cash or other goods or services. The contest organizer reserves the right to substitute the prize or any portion thereof with one of equal or greater value.

11.6 Publicity

By accepting the prize, the winner agrees to allow the contest organizer to use their name, likeness, and entry for promotional and marketing purposes without additional compensation, unless prohibited by law.

11.7 General Conditions

The contest organizer reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the contest should any virus, bug, non-authorized human intervention, fraud, or other cause beyond the contest organizer’s control corrupt or affect the administration, security, fairness, or proper conduct of the contest.

11.8 Limitation of Liability

By entering, you agree to release and hold harmless the contest organizer and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from participation in the contest and/or the acceptance, possession, use, or misuse of the prize or any portion thereof.

11.9 Disputes

This contest is governed by the laws of United Kingdom, without respect to conflict of law doctrines. As a condition of participating in this contest, the participant agrees that any and all disputes that cannot be resolved between the parties and causes of action arising out of or connected with this contest shall be resolved individually, without resort to any form of class action, exclusively before a court located in [Your State/Country] having jurisdiction.

11.10 Privacy Policy

Information submitted with an entry is subject to the Privacy Policy stated on the contest organizer’s website.